Return Policy

Our Commitment to You

At Penca Bella, we are dedicated to providing you with the highest quality skincare products. Due to the nature of our products and for the safety and hygiene of our customers, we do not accept returns or exchanges.

No Returns or Exchanges

Final Sale:

All purchases are final. We do not accept returns or exchanges for any products.

Reasons for Policy:

Hygiene and Safety: Skincare products are personal care items, and for the health and safety of our customers, we cannot resell items that have been opened or used.
Product Integrity: Ensuring that our products maintain their integrity and quality is of utmost importance. This policy helps us guarantee that every product you receive is fresh and has not been tampered with.

Damaged or Defective Products

If you receive a damaged or defective item, please contact our customer service team within 7 days of receiving your order. We will work with you to resolve the issue promptly.

Email us at beauty@pencabellaskin.com with your order number, a description of the issue, and photos of the damaged or defective product.
Our team will review your request and, if approved, we will send you a replacement at no additional cost.

Contact Us

For any questions or concerns regarding our products or policies, please contact us by email at beauty@pencabellaskin.com or by mail at:

Penca Bella
Union City, CA, 94587
United States

Thank you for understanding and for shopping with Penca Bell. We appreciate your business and are committed to providing you with the best possible experience.